This page explains how to delete your Wivme account and what happens to your data. Wivme is operated by Wivmeai Private Limited. It applies to both the Wivme (student) and Wivme Parent apps.
How to delete your account
From the app (fastest)
- Open the Wivme or Wivme Parent app.
- Tap the Profile icon (top-right).
- Scroll down and tap Delete My Account.
- Confirm. Your account is deleted straight away.
By email
Prefer email, or already removed the app? Write to hello@wivmeai.com from the email address registered to the account, with the subject "Delete my account". For a child's account, the parent who set it up can request deletion the same way.
What gets deleted
When your account is deleted, we permanently remove:
- Your name, email address, phone number, and login credentials
- All learning activity: episodes listened, quiz answers, retention state, WivAura, goals, and progress
- Parent–child links associated with the account
- Device and diagnostic information tied to the account
This data is permanently deleted from our primary systems and cannot be recovered.
What we keep, and why
- Anonymous, aggregate statistics that contain no personal identifiers (for example, "average retention across a school") may be retained to operate and improve the Service.
- Records we are legally required to keep (for example, for tax or compliance) are retained only for the minimum period the law requires, then deleted.
Questions
For anything about deletion or your data, contact hello@wivmeai.com. See our Privacy Policy for full details on how we handle data.